Important Club Update - April 29, 2020

29 April, 2020
Important Club Update - April 29, 2020




TO:             All Alberta Tennis Centre Members and Program Participants

FROM:        Danny Da Costa, Chief Executive Officer

DATE:         April 29, 2020



Dear Member & Program Participant,


It has been roughly forty-five days since we temporarily suspended our operations. We hope you have been enjoying our virtual classes and online content which is attracting many of our members and program participants, and also seeing participants from all across Canada joining in. We understand that the virtual classroom and online content is not a replacement for the real thing, but we are very pleased with the level of engagement from our members, thus far.


During this time of closure, we have analyzed all aspects of our operations and our team is looking forward to reopening our doors and welcoming you back to the OSTEN & VICTOR Alberta Tennis Centre. Once we are able to open, we will be required to undergo some changes, of which we are not accustomed to. Our new reality will see social distancing practices and measures put in place to safeguard our members, program participants and staff members. As well, our new reality will likely mean that some of the benefits we have enjoyed like the food service operation or gym use will be temporarily suspended as we work through the reopening and relaxation measures imposed by the Government.


Many of our members have reached out to me during this temporary closure expressing your support for our tennis centre which we greatly appreciate. We are kindly asking for your continued support during this time so we can reopen with minimal disruption. We remain hopeful that we can return to regular operations in the next few weeks, but it will depend on pending decisions by the Provincial and Municipal Governments.


Our Tennis Director, Nick Coutts, and I are part of a group of Canada’s tennis leaders who have come together during this COVID-19 pandemic to discuss how we can help safeguard our sport and support the tennis industry in Canada. This group, which includes many of the best coaches and administrators from Canada’s top tennis clubs, are working together to analyze the sport of tennis and operation of clubs during the pandemic. As a result, I have authored a document on “Facility Planning During the COVID-19 Pandemic”, which is being distributed to all club leaders and facilities in Canada. We feel this document and our subsequent facility re-opening plan, which was developed by Nick Coutts and I, are industry best practices and will be the catalyst for allowing us to open in the coming weeks, when Government indicates it is safe to do so.  Our facility re-opening plan is attached.


To be clear we are not in a position to decide when it is safe to open, it is out of our hands. However, we have been very active on lobbying Government to allow us to open when it is safe to do so. To that end, I have held several weekly discussions with Government officials at the City and Provincial levels and have held discussions with many community members including Sport Calgary and Calgary Economic Development. Attached you will find our most recent communication to the Minister of Health for the Government of Alberta. A similar letter was also sent to the City of Calgary and Calgary Emergency Management Agency making our case for tennis. We will keep our members and program participants apprised of any new developments. A copy of our letter to Minister Shandro is attached.


We will be releasing our 2020 – 2021 fall/winter adult and winter program information guides on May 6th.  Given the difficulties we are all facing as a result of the pandemic, we are taking an unusual step of opening registration without taking payment at this time. Our hope is that you will register for your desired programs in order to hold your spot for the fall/winter season. This will give us all something to look forward to, while we wait for our facility reopens. Once our facility re-opens, we will begin collecting payment for program registrations.


Our registration period will work as follows:

  •  1st Priority:  Registration opens for any member, current program participant and/or member affected by our facility closure (winter 2020 session, spring 2020 sessions) on:  May 8th, 2020

  • 2nd Priority:  Registration opens for all new program participants and applicants on: May 15th, 2020


We will be finalizing our planning that relates to the temporarily postponed spring sessions (Adult & Junior) and our planning will be communicated as soon as we have some clarity on our facility reopening. We will provide some options including:

·         Extending the spring session throughout the summer

·         Offering credits to be used for future fall/winter programs

·         As previously communicated no refunds will be extended


Sila Huang has begun issuing program credits for the one-week program cancellation affected by our facility closure. The credits will be deposited into your member account.


Once we are able to re-open, we will be mandating that all of our members have an up-to-date credit card on file as all payments must be done electronically. We will become a cashless operation for the foreseeable future to protect our employees and membership. If you have not already put your secured credit card on file, please do so in advance of opening. It is also important that you have an up-to-date email address in your member/program participant profile. We want to ensure that we can communicate with you and your family and it is important that your member/program information is accurate and up to date.


We understand that this is a difficult period for everyone, and we want you to know we are truly appreciative of your continued support during this time. Your support is helpful to our operation and to our staff members, and critical to ensuring we can resume our operations as best as possible. Stay safe, practice social distancing and, if we all do our part to flatten the curve, we can get back to enjoying the wonderful sport of tennis.


If you have any questions, do not hesitate to contact me directly.



Danny Da Costa

Chief Executive Officer

OSTEN & VICTOR Alberta Tennis Centre

Tel: (587) 393 1604



Program Credits
If you were in one of the affected winter programs, you would receive a separate email shortly to confirm the deposit of club credit for the one-week cancellation occurred in the week of March 16 - 22.

Program Registration Information
Due to the closure, we are adjusting the program registration process to fit the current circumstance better. We will send out a program registration guide before Monday, May 4th. It will be posted on our website (along with the program guides) and social media as well.