MEMO: OSTEN & VICTOR Alberta Tennis Centre
RE: Membership Cap Announcement
FROM: Danny Da Costa, Chief Executive Officer
TO: OSTEN & VICTOR Alberta Tennis Centre Members & Club Participant
Dear Member & Club Participant,
Since the beginning of the fall indoor season, the OSTEN & VICTOR Alberta Tennis Centre has been closely monitoring court utilization and regular play opportunities for our members and guests. We have been hearing from our members that some members are having difficulty getting court time due to the popularity of our facility and the growing popularity of the wonderful sport of tennis.
In an effort to maintain the quality service you have come to expect, our facility has decided to “cap” our club membership effective Friday, October 30th, 2020. At that time, anyone who wishes to become a member of our facility will need to join our club waiting list. Please contact Sila Huang, our Member Services Manager if you wish to be put on the waiting list. Sila can be reached via email: email@example.com or by telephone: (587) 393 1603.
A membership opening will only become available should one of our existing members vacate their membership. Anyone who vacates their membership and wishes to rejoin will go on our membership waiting list. We anticipate that we will open up our membership and increased public play once again, once our planned expansion occurs.
We have reached an important milestone in our club’s history by achieving full membership capacity. While this is a significant development for our facility, we are cognisant that court time is at a premium. Therefore, I want to remind our membership to ensure you are booking courts at 7:00 am (7-days in advance). As a member, you may book courts by phone or online through your member account. We also want to stress the importance of signing up for club programs well in advance, to ensure your spot in our programs. Please make use of the member registration window to guarantee your spot. Program play is one mechanism to ensure playing opportunities at our facility.
We want to stress that we are doing everything we can to ensure our membership offers suitable playing opportunities for our members. Over the past few days, we have made the following decisions:
· Effective October 30th, we will cap our membership
· Effective November 1st, non-members may only book courts (public play) with 24-hour notice
· Effective December 1st, we will extend our hours of operation opening to (7 am – 10 pm) 7-days-a-week.
· We are also investigating some changes to our programs, coach schedules and booking rules at this time.
We look forward to your continued support and we will do our best to ensure quality customer service for our membership and for the public. We kindly ask you to remain patient and once the expansion occurs, court utilization pressure will ease substantially.
We have begun working on our facility expansion plan and we remain hopeful that we can commence construction in the spring of 2021. Phase 1 of our expansion will see the covering of our five outdoor tennis courts to provide year-round tennis access. With 13-indoor tennis courts, our facility will become the largest indoor tennis facility in Western Canada. We are working with the City of Calgary and our construction team at this time to get the necessary approvals. We anticipate Phase 1 will be completed in time for the fall indoor season in 2021. You can learn more about our facility expansion by visiting our vision for the future website link attached here.
Danny Da Costa
Chief Executive Officer
OSTEN & VICTOR Alberta Tennis Centre
Tel: (587) 393 1604
Cc: Alberta Tennis Centre Board of Director